Shipping and Returns FAQ
Shipping
- Holiday Shipping Notice: *Please be cognizant of item shipping and processing times when determining the best method for shipping. Custom framing can take 5-7 business days and licensed unsigned photos can take 3-5 business days for processing. We will update the site with applicable deadlines for framing and other items as they approach.*
- All items can be shipped within the continental United States. Please contact us before placing an international order.
- For small items & flat photos we ship via USPS. For larger items we ship via FedEx or UPS.
- Orders generally go out within 1-2 business days. Please allow additional processing time for custom framed items (photos and jerseys), licensed unsigned photos and around any holidays or large events (football season).
- If you have a time sensitive order, please let us know and we will do our best to get it to you in time. Contact orders@ohiosportsgroup.com for urgent requests and please include your contact information and order number, if applicable.
- Autograph/Event tickets are not mailed to you. They are available on the day of the event at the will-call table.
2023 Holiday Shipping Deadlines
- Coming Soon
Returns
- Due to the nature of our merchandise returns must be considered on a case by case basis.
- Returns on clearance items will not be accepted.
- Returns on pre-ordered event tickets will be considered on a case by case basis.
- If you need to return a product, contact us via website or phone (M-F, 9am-5pm 800.793.9793) or email orders@ohiosportsgroup.com and we will set up the return for you.
- We recommend you insure your return package and save your tracking number. We are not liable for damaged return products. Thank you.
- Once we have received the product back, we will refund the method of payment that you used for the purchase.
Payment Methods
- We use Paypal as a payment gateway. If you don't have a Paypal account, just select the credit or debit card option instead.